Suggestion or complaint

In case of complaints, a consumer must first contact Rowasp Modelbouw. This can be done via info@rowaspmodelbouw.nl. Rowaspmodelbouw.nl is affiliated with the WebwinkelKeur Foundation. If we cannot reach a solution through mutual consultation, the consumer must contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform.European ODR platform (http://ec.europa.eu/odr)